Multifunctional VA

We are a growing U.S. based luxury cleaning service company building long term systems and processes. We are looking for a Multifunctional Virtual Assistant who is organized, detail oriented, proactive, and willing to learn new tools and workflows over time.

This is a long-term role for someone who enjoys structure, documentation, research, and improving systems.

Core Responsibilities

1. Document Organization & Administration

Organize and maintain internal documents (employee forms, agreements, SOPs, onboarding documents)

Create and maintain clean folder structures in Google Drive / Dropbox

Ensure documents are labeled, versioned, and easy to access

2. SOP & Process Documentation

Watch provided YouTube videos related to professional and luxury cleaning

Extract key steps, tools, and methods

Convert videos into clear, written cleaning checklists and SOPs (deep cleaning, specialty cleaning, future white-glove services)

Continuously improve and refine these documents

3. Platform & Systems Support (Training Provided)

Learn and assist with BookingKoala setup and optimization

Help align BookingKoala services, pricing logic, and descriptions with the main website

Document platform workflows for future team use
(No prior BookingKoala experience required — willingness to learn is essential)

4. Market & Competitor Research

Research competitors in the cleaning and luxury service space

Summarize pricing models, service structures, and positioning

Provide written summaries and insights (not just links)

5. Social Media Support

Set up and manage social media accounts (Instagram, TikTok, etc.)

Repurpose content ideas from provided material

Draft captions, hashtags, and posting schedules

Post content consistently (branding guidance provided)

Required Skills & Traits

Excellent written English

Strong attention to detail

Highly organized and process driven

Comfortable learning new tools and systems

Able to follow instructions precisely

Proactive communicator (asks smart questions)

Reliable and consistent availability

Hours & Schedule

20–30 hours per week

Flexible schedule, but must be responsive during agreed working hours


Important!!!

This role will grow over time. The right person will become deeply familiar with our systems and play a key role in building the foundation of the business.

We Grow You Grow!

To apply: Start your application with the words “Systems First” so we know you read this fully.