Front Office Administrator / Virtual Assistant (Dental Practice)

Job Description:

We are a busy dental practice seeking a reliable and highly organized Front Office Administrator to manage administrative and patient-facing tasks. This role is critical to ensuring the smooth operation of our practice and delivering excellent service to our patients.

Key Responsibilities:

Perform data entry into Dentrix and manage patient records accurately

Process Explanations of Benefits (EOBs) and assist with patient insurance inquiries

Handle patient phone calls, schedule appointments efficiently, and insert patients into a block scheduling format

Contribute to specialized tasks such as landing page design and creation and management of leads generated from online marketing campaigns

Track and report Key Performance Indicators (KPIs) to monitor operational and production metrics over time

Maintain constant access to a reliable internet connection and computer for remote work

Communicate professionally and efficiently with patients using excellent English skills

Use Zoom or an iPhone to facilitate FaceTime audio/video calls for seamless communication

Answer practice inquiry calls following provided scripts, ensuring consistent messaging across the practice

Optional but preferred: skills in insurance processing and management of denied claims

Preference given to candidates with a positive attitude, understanding the importance of smiling even when answering the phone

Qualifications:

Proven experience in administrative or front-office roles, preferably in healthcare or dental offices

Excellent English communication skills (written and spoken)

Highly organized, detail-oriented, and able to multitask effectively

Proficiency in Microsoft Office or similar software; familiarity with Dentrix or other dental practice management software is a plus

Comfortable working independently and maintaining confidentiality

Experience in online marketing or lead management is a plus

Positive and friendly demeanor, especially when communicating with patients

Work Arrangement:

Location: Remote (work from home)

Hours: [Specify schedule, e.g., 8 AM – 5 PM PST, Monday–Friday]

Compensation: Competitive, based on experience

Why Join Us:

Opportunity to work with a professional and supportive team in a dental practice environment

Gain experience with both administrative and digital marketing tasks

Flexible work arrangement for remote candidates