Customer Service VA (Fashion Dropshipping) – Growth Role

We are a fast-growing fashion dropshipping brand and are looking for a smart, reliable, and experienced Customer Service Agent who understands how real dropshipping works.

This is not an entry-level role. We only want people who can handle pressure, think independently, and take ownership.

What You’ll Be Doing
Handling high-volume customer emails for a fashion dropshipping store
Managing refunds, partial refunds, returns, and follow-ups
Handling and reducing chargebacks (Shopify, PayPal, Stripe, etc.)
Customer profiling (knowing when to reassure, when to compensate, when to escalate)
Keeping Google Sheets updated (refunds, chargebacks, follow-ups, quality issues)
Communicating clearly via ----------
Working with suppliers when needed

?? Important (Read Carefully)

If you have read this job post fully, start your application with the word “Strawberry”.
Applications that do not follow this instruction will be ignored.

What We’re Looking For

? Experience with Shopify fashion dropshipping stores
? Has worked for a store doing $50k+ monthly revenue (proof required)
? Experience handling chargebacks and disputes
? Strong customer profiling & empathy
? Thinks outside the box (not copy-paste ChatGPT replies)
? Organized, accurate, and reliable
? Comfortable with workload changes day to day

Availability
7 days a week
3–8 hours per day (flexible, spread throughout the day)
Must align with USA time zones
Keep response time within ~4 hours

Pay
$1.50 – $3.50 per hour (based on experience & performance)
Long-term opportunity with growth

To Apply, Please Answer:
Have you worked for a Shopify fashion dropshipping store?
Approx. monthly revenue of the store(s) you worked for
Which chargeback platforms have you handled?
How many emails per hour can you handle with quality responses?
Why are you better than a template-based support agent?

We are very selective. If you’re reliable, intelligent, and serious about customer service, we’d like to hear from you.