Virtual Customer Engagement Specialist

Location: Fully Remote (Must be based in the Philippines)
Job Type: Full-Time
Salary: $2 per hour base pay + 3% commission.
Schedule: 8 hours per day, 7 days a week, with 2-3 days off per month (flexible shifts available to accommodate team needs)

Job Overview: We are seeking dedicated and quick-thinking individuals to join our growing team as Virtual Customer Engagement Specialists. In this role, you'll handle real-time chat interactions with our platform's users, focusing on building relationships, providing personalised responses, and driving positive outcomes through engaging conversations. This is an excellent opportunity for someone with strong communication skills and a sales-oriented mindset to grow with a dynamic remote team in the online entertainment industry. If you thrive in fast-paced environments and enjoy turning conversations into meaningful connections, we want to hear from you!

Key Responsibilities: Simultaneously manage multiple chat conversations, ensuring timely and thoughtful responses to user inquiries and messages. Acknowledge and actively listen to user needs, adapting responses to keep interactions flowing naturally and productively. Use persuasive communication techniques to highlight value, upsell services or features, and close on opportunities within chats. Maintain high standards of professionalism, empathy, and engagement to foster long-term user satisfaction—track and report on interaction metrics to contribute to team growth and performance improvements.
Collaborate with the team to share best practices and support overall goals.

Requirements:

Typing speed of at least 60 words per minute (WPM) – we'll verify this during the application process.

Reliable high-speed internet connection (minimum 100 Mbps download/upload) and a quiet, dedicated workspace with a computer or laptop.

Strong IQ and problem-solving abilities to handle diverse conversation scenarios intelligently.

Excellent communication skills, including grammar, vocabulary, and the ability to read between the lines in user messages.

Proven sales aptitude or experience in customer-facing roles where persuasion and relationship-building were key.

A strong work ethic and growth mindset – we're looking for team players committed to full-time dedication and eager to develop alongside us.

Availability for the specified schedule.

Previous experience in chat support, customer service, or online sales is a plus, but not required – we provide training!

What We Offer: Competitive base pay of $2/hour plus uncapped 3% commission based on your performance and successful user engagements. Opportunities for bonuses and advancement as you contribute to team success.
Full training and ongoing support to help you excel in the role. A collaborative remote environment focused on professional growth and work-life balance within the schedule.

If you're a fast typist with a knack for sales, great at keeping conversations engaging, and ready to commit to a rewarding full-time position, apply now with a brief note on why you're a great fit for chat-based customer engagement. We look forward to building our team with motivated individuals like you!