CSR/Administrative Assistant for Dynamic Landscape Company (Pacific Time Zone)

Who We’re Looking For:

We’re not here for average. We need an exceptional Administrative Assistant to support our fast-paced landscape company. You’ll be a key part of our admin team—handling client communications, managing data with accuracy, and keeping daily operations running smoothly. This isn’t a role for someone who needs constant direction; it’s for a proactive, English-fluent, tech-savvy professional who takes ownership and thrives under pressure. If you can’t follow detailed instructions, stay organized, or think on your feet, this won’t be the right fit.

What You’ll Do:

Be our voice: Communicate flawlessly with landscape clients via phone, email, and chat, delivering world-class customer service that leaves them raving.
Master the tools: Dominate Google Sheets (linking sheets, multi-tab formulas, auto-updates), Quickbooks, and G-Suite—mining data, creating crystal-clear reports, and scheduling operations seamlessly. Excel skills are a bonus, but Sheets is king. Pick up new software (e.g., CRM or project tools) in days, not weeks.
Run the show: Juggle multiple projects, prioritize what’s urgent without hand-holding, and keep the team updated with concise, proactive progress reports.
Hold the line: Track team goals, nudge us when deadlines loom, and own your accountability with confidence.
Embrace AI: Use AI tools daily (e.g., ChatGPT, automation platforms) to boost efficiency, with a hunger to master them further.

Must-Haves:

English mastery: Verbal, written, and comprehension skills that rival a native speaker—zero excuses for errors.
Pacific Time warrior: Eager to work 8 AM–5 PM PST (11 PM–8 AM PHT), no complaints, no fatigue.
Customer service rockstar: Bold, friendly, and obsessed with exceeding expectations.
Data wizardry: Advanced proficiency in Google Sheets (linking sheets, multi-tab formulas, auto-updating data), Quickbooks (bookkeeping basics), and G-Suite (calendar ninja). Excel skills (e.g., pivot tables) are a plus but secondary.
Independent thinker: Spot the next task, prioritize it, and act—don’t wait for a babysitter.
Communication beast: Update us constantly, clearly, and proactively via Gmail Chat or WhatsApp.
Multitasking maestro: Handle 5+ projects at once, ranking them by urgency without breaking a sweat.
AI enthusiast: Already using AI tools and itching to dive deeper.
CRM expertise: Comfortable with tools like ServiceTitan (Aspire for green industry) to track client interactions.
Process documentation: Able to create SOPs (standard operating procedures) for the admin team.
Conflict resolution: Skill to mediate between crew and clients when jobs go sideways.
Bookkeeping bonus: Reconciling invoices or chasing late payments in Quickbooks.

Bonus Skills (Not Required, But a Huge Plus):

Experience with landscaping or construction industry terms (e.g., irrigation, hardscaping).
Familiarity with EOS (Entrepreneurial Operating System) for goal tracking.
Basic graphic design (e.g., Canva) for internal docs or client updates.
Knowledge of U.S. tax or payroll systems.

How to Apply (READ CAREFULLY):
This isn’t a spray-and-pray application. Prove you’re the one by following these steps exactly:

Please send ALL application materials in one email to ---------- with the subject line: “Elite VA Test – Your Full Name.”

Include the following:
1. Resume + Cover Letter (submitted as attachments)
In your cover letter (max 150 words), begin with:
“I’m your Pacific Time powerhouse.”
Answer these 3 questions:
- How do you prioritize tasks when everything feels urgent?
- Describe a time you used AI to solve a work problem.

2. 2-Minute Video (Google Drive link)
Record a short MP4 video introducing yourself and explaining why you’re perfect for this role.
Name the file: FirstName_LastName_Video and include the Drive link in your email.

3. Google Sheet Sample (Google Drive link)
Create a sheet with:
Tab 1: Raw data for 10 clients (name, billing $500–$2,000, and payment status)
Tab 2: Formulas summarizing totals by payment status
Include the Drive link in the same email.
Ignore any step, miss a detail, or submit sloppy work, and you’re out.

Why Join Us?
Above-average pay (PHP 40,000–50,000/month) for elite talent.
Shape a growing company and build your own team.
Work with cutting-edge tools and a team that values initiative.