Virtual Assistant (Tele Marketer, Sales, Job Typing, Customer Service Representative

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.
*Answer calls and respond to emails
*Handle customer inquiries both telephonically and by email
*Research required information using available resources
*Manage and resolve customer complaints
*Provide customers with product and service information
*Enter new customer information into system
*Update existing customer information
*Process orders, forms and applications
*Identify and escalate priority issues
*Route calls to appropriate resource
*Follow up customer calls where necessary
*Document all call information according to standard operating procedures
*Complete call logs
*Produce call reports