Assistant to small business owner

About the Role

We are seeking a highly organised, proactive Assistant to Small Business Owner to provide day-to-day administrative, operational, and marketing support. This role is ideal for a reliable virtual assistant who enjoys working closely with a business owner, taking initiative, and helping keep multiple areas of the business running smoothly.

You will act as a right-hand support, helping reduce workload, improve efficiency, and ensure tasks are completed on time.

Ideally, you will have performed VA services for other Australian based businesses in the past and be fluent in English. Also the role will involve inbound/outbound phone calls so proficiency in this area is preferred.

Key Responsibilities

Administrative Support

Email inbox management and follow-ups
Calendar management and appointment scheduling
Data entry and document organisation
Creating and updating spreadsheets, reports, and basic documentation
Customer enquiries and basic customer support responses
Business Operations
Assisting with daily operational tasks
Following up suppliers, partners, or clients
Managing task lists and reminders
Organising files and systems (Google Drive, CRM, etc.)
Marketing & Online Support
Assisting with social media scheduling and posting
Updating website content or product listings (Shopify or similar)
Supporting email marketing campaigns
Coordinating promotions, sales, and campaigns
Basic graphic or content assistance (Canva experience preferred)

Personal & Executive Support

Acting as a point of contact on behalf of the business owner
Prioritising tasks and deadlines
Handling confidential information professionally
Supporting ad-hoc tasks as required

Skills & Experience

Proven experience as a Virtual Assistant, Personal Assistant, or Administrative Assistant
Strong organisational and time management skills
Excellent written and verbal communication
Ability to work independently and take initiative
High attention to detail
Tech-savvy and quick to learn new systems

Preferred Tools & Platforms

Google Workspace (Docs, Sheets, Drive, Calendar)
Todoist or similar task management tools
Canva
Shopify / WordPress (desirable but not essential)
Social media platforms (Facebook, Instagram, Google Business Profile)
Lightspeed or similar POS system
Zoho CRM
Tidio Live Chat

Personal Attributes

Proactive and solutions-focused
Reliable and consistent
Trustworthy with sensitive information
Comfortable working directly with a business owner
Strong problem-solving skills

What We Offer

Flexible working hours
Remote work opportunity
Long-term role with growth potential
Direct collaboration with the business owner
Opportunity to expand skills across multiple areas of the business