Bookkeeper & Service Coordination Specialist

We are seeking a reliable and detail-oriented Bookkeeper & Service Coordination Specialist to support both our financial operations and after-sales service processes. This role is ideal for someone with strong bookkeeping experience and the ability to professionally handle service requests and client communications for a U.S.-based appliance business.

The ideal candidate has hands-on experience working with U.S. companies, is comfortable speaking with customers and manufacturers over the phone, and can manage full-cycle bookkeeping while coordinating appliance service and warranty requests.

KEY RESPONSIBILITIES

Bookkeeping & Financial Management
> Handle full-cycle bookkeeping, including: Accounts Receivable (AR) and Accounts Payable (AP), Invoicing, billing, and payment follow-ups, Bank and credit card reconciliations, Expense tracking and categorization, Monthly and year-end financial reporting
> Maintain accurate and up-to-date financial records
> Coordinate with management regarding cash flow, outstanding balances, and financial concerns
> Ensure bookkeeping processes align with U.S. business standards

Service Request & Warranty Coordination
> Manage and submit service and repair requests for appliances with manufacturers and service providers
> Coordinate warranty claims and service schedules
> Communicate with customers regarding service issues, updates, and resolutions
> Act as a liaison between customers, manufacturers, and service centers
> Maintain organized service records and documentation

Client Communication & Support
> Professionally communicate with U.S.-based clients via phone and email
> Handle customer inquiries related to:
> Service and repair issues
> Invoices, payments, and account balances
> Provide clear, courteous, and solution-oriented customer support

QUALIFICATIONS & REQUIREMENTS

Proven experience as a Bookkeeper, preferably for U.S.-based companies
Strong knowledge of full-cycle bookkeeping (AR, AP, reconciliations, reporting)
Experience with accounting software (e.g., QuickBooks or similar)
VERY GOOD English skills (spoken and written) — this is mandatory. Candidates must be very comfortable speaking English on the phone with US-based clients, manufacturers, and vendors regarding service issues, warranties, and payments. This role involves frequent verbal communication and is not suitable for candidates who are not confident English speakers.
Comfortable speaking on the phone with U.S. clients and vendors
Experience handling service requests, warranties, or customer coordination is a strong plus
Highly organized, detail-oriented, and dependable
Ability to manage multiple responsibilities in a fast-paced environment

PREFERRED SKILLS

Experience in appliance, retail, or service-based businesses
Familiarity with U.S. payment methods and billing practices
Strong follow-up and problem-solving skills
Customer service–focused mindset

~ Hourly rate, based on experience
~ Night Shift - New York Time
~ Work From Home / Home-based: High-Speed Internet Connection and a Desktop or Laptop computer with great specs is A MUST!

Application Instructions – Please Read Carefully:

If you meet all the qualifications above and have the required experience, apply only via the link below:

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