Administrative Support Officer

Job Summary
The Administrative Support Officer provides essential administrative assistance to the Debt Management team, which oversees a large and diverse client portfolio delivering Debt Management Solutions. The role involves managing daily administrative duties, supporting tea ---------- mbers, liaising with creditors and clients via telephone, and ensuring accurate and up-to-date record keeping.
Key Responsibilities
• Manage phone calls, emails, correspondence, and inquiries professionally
• Schedule meetings, appointments, and maintain calendars
• Prepare, format, and file documents, reports, and presentations
• Maintain accurate records, databases, and filing systems (physical and electronic)
• Ensure confidentiality and proper handling of sensitive information
Required Skills, Qualifications & Personal Attributes
• Proven experience in an administrative
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) or similar tools
• High attention to detail and accuracy
• Reliable, proactive, and adaptable
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Positive attitude and willingness to learn
You will be trained on the following:
• Regulatory and legislative requirements
• Communication and Call Flow techniques
• Loan and mortgage structures and types
• System training
• Reviewing bank statements and Credit Scores
Home Office Setup Requirements
To successfully perform this role, candidates must have access to a reliable and professional home working environment that meets the following requirements:
Hardware & Workspace
• A desktop or laptop computer capable of supporting business applications and multitasking
• Dual monitors (two screens) to enable efficient workflow and productivity
• A quiet, dedicated workspace suitable for confidential conversations and uninterrupted work
• Comfortable desk and chair setup that supports extended computer use
Software, Operating System & Internet
• A fast, modern operating system (e.g., Windows 10 or newer)
• Up-to-date web browser and productivity software (e.g., Microsoft Office, Google Workspace)
• Ability to install and run required company software and security updates
• Reliable antivirus and security protection
• High-speed, stable internet connection capable of supporting video calls and cloud-based systems
• Backup internet option preferred (e.g., mobile hotspot)
Audio & Work Environment
• Noise-cancelling or high-quality headphones with a microphone for clear calls and virtual meetings
• Webcam suitable for video conferencing
• Environment free from excessive background noise and distractions during working hours
• Ability to maintain privacy and confidentiality at all times
What We Offer
• Supportive and collaborative work environment
• Opportunities for professional development and growth