Credentialing Specialist & HR Generalist

About the Role:
You are a highly organized, detail-obsessed administrator to manage our provider credentialing and drive our internal HR operations. You will be the guardian of our compliance and the helper for our team.

The "Must-Haves":
* US Healthcare Experience: You must understand what NPI and CAQH are.
* Credentialing Literacy: Experience filling out provider applications for insurance panels.
* English Proficiency: C2 level (Advanced/Fluent) is required for calling insurance companies.
* Trust & Security: Experience handling sensitive data (SSNs, Licenses) with strict security protocols.

Key Responsibilities:
* License & Credentialing Management: Maintain provider profiles on CAQH; submit license applications, track license expirations (DEA, State Boards); complete initial payer applications and driver the effort until approved.
* HR Administration: Post new job openings; filter initial applicants in our ATS; send offer letters; and manage the onboarding and offboarding checklists.
* Records Maintenance: Ensure all digital personnel files are audit-ready and up to date.
* AI Implementation: Work with leadership to learn and deploy AI agents to assist with routine HR questions

Software Stack:

* CAQH
* ATS
* AI tools
* Notion or Coda preferred

About US:
We are a small, passionate U.S.-based mental health practice committed to providing compassionate psychiatric
care through both telehealth and in-person services. Our dedicated ops team is essential
for delivering timely, professional, and high-quality patient support.

HOW TO APPLY: Do not simply click "Apply" with a generic cover letter. To be considered, please send a message with the Subject Line: "I am your [Insert Job Title]" and include your answers to the following 3 questions:

What is the difference between a Type 1 and a Type 2 NPI number? Please explain it in one sentence.

If a provider's DEA license is set to expire in 30 days, what are the three specific steps you would take to ensure it is renewed and updated in our records?

Please write a 2-sentence email to an insurance payer (e.g., Blue Cross) following up on a credentialing application that is 3 weeks past due. Be firm but polite."