Customer Support Agent <email class=

As a leading American Arts & Crafts brand, we’re direct-to-consumer and focused on fast, high-quality customer support. We’re hiring long-term Customer Service Agents to handle email, live chat, and Facebook Messenger.

What you’ll do

Respond to customers across email, chat, and Messenger
Solve order issues and product questions with empathy and clarity
Keep a professional, friendly tone even in difficult conversations
Qualifications

Proven experience delivering outstanding customer service
Strong written and verbal English
Comfortable communicating online (clear writing, good tone, strong judgment)
Willing to work the graveyard shift (10pm to 6am Manila time)
Typing speed 80 WPM+
Stable internet connection (50 Mbps download / 15 Mbps upload minimum)
Nice to have

Shopify and/or Gorgias experience (helpful, not required)
About you

Reliable, consistent, and able to manage multiple conversations at once
Friendly and genuinely enjoys helping people
Proactive, solution-focused, and willing to go the extra mile
What we offer

$1,000 USD/month
2 weeks paid time off
How to apply

To manage application volume, we use a short skills assessment (about 30 to 45 minutes).

Applications are only reviewed through the assessment link below:

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Please upload your resume there. Candidates will be contacted based on assessment results.

Job Type: Full-time

Pay: Php58,787.50 per month