Operations Assistant

About the Role

Reports to: Founder

We are looking for a reliable, detail-oriented Operations Assistant with hands-on experience in Airbnb or short-term rental (STR) cleaning operations. This role is a perfect fit for a "laid-back and analytical" professional who enjoys organizing details, supporting a busy owner, and keeping operations running smoothly across two distinct service lines: a growing cleaning company and a seasonal party rental business.

You will manage the daily backend rhythm of turnovers and scheduling while providing light marketing support and basic financial tracking.

This role requires prior, hands-on experience coordinating short-term rental cleanings and turnovers — this is not an entry-level or training-from-scratch position.


Key Responsibilities

Cleaning Operations & Quality Control

Scheduling & Coordination: Manage daily/weekly cleaner assignments, adjust for last-minute changes, and communicate updates promptly via Turno or Breezeway.

Taskbird & Platform Management: Coordinate teams using Taskbird; this includes manually uploading photos and checklists to Turno when platforms do not sync.

Turnover Tracking: Monitor job progress, ensure cleaners upload photos, and follow up on missing or incomplete submissions.

Quality Assurance: Review cleaning photos to flag items needing correction or a re-clean.

Field Communication: Relay specific instructions and reminders to ensure cleaners have necessary supplies for each unique property.


Party Rental & Business Admin

Party Rental Support: Handle seasonal intake by providing quotes, generating invoices, and managing reservations.

Logistics Coordination: Invite delivery personnel to calendar events and maintain the master delivery schedule.

Client Communication: Send morning updates to clients (e.g., announcing their assigned housekeeper) and conduct follow-ups the next day to ensure satisfaction.

Financial Tracking: Assist with basic bookkeeping, tagging transactions, and managing invoices/checkbooks (training provided).

Marketing Support: Manage light social media posts (Facebook) and assist with basic website/CRM updates.


Qualifications

2–3 years of hands-on experience coordinating Airbnb or short-term rental cleanings and turnovers (required).
Property management experience is acceptable only if it included direct responsibility for scheduling cleanings, managing turnovers, and coordinating field teams.

Hands-on experience using Turno (preferred), Taskbird, or Breezeway (acceptable substitute).

Strong organizational and communication skills with preference for an analytical, calm, and solutions-oriented communication style

Ability to manage multiple moving parts in a fast-paced environment.

Comfort working with scheduling tools, mobile apps, and spreadsheets.

Reliable, detail-driven, and proactive in problem-solving.

Ability to work independently in a remote environment.


Preferred Skills

Experience coordinating field teams or vendors

Familiarity with invoicing or basic bookkeeping

Background in customer service or client relations

Interest in improving small operational processes

What this role is not:

This role is not a guest-facing customer service position and does not involve managing guest issues or complaints directly.


Compensation & Schedule

Hourly Rate: $6-8/hr (based on experience)

Schedule: Saturday-Wednesday 4 hours per day (20 hours/week) during Arizona business hours

Shift Optimization: Ideally available between 8:00 AM – 10:00 AM Arizona Time for morning dispatch, with a secondary block in the afternoon for client follow-ups.

Part-Time: 20 hours per week

To apply, kindly fill out this form:
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