Virtual Assistant

We’re looking for a reliable and detail-oriented Customer Virtual Assistant to join our e-commerce team. You’ll be the friendly, organized voice behind our brand—helping customers via email, WooCommerce, and occasionally phone calls.

Your main responsibilities will include managing orders, payments, refunds (“flipping payments”), and ensuring every customer interaction feels smooth, fast, and professional.

****Responsibilities:

Reply to customer emails in a friendly and professional tone.

Handle questions about orders, products, and shipping updates.

Process refunds, resends, and “flipped” payments through WooCommerce.

Reconcile payments via Stripe, PayPal, and other gateways.

Update customer details, tracking numbers, and order statuses.

Handle occasional inbound/outbound calls for urgent issues (e.g., payment verification or address correction).

Keep daily logs of customer issues and resolutions.

Collaborate with management or fulfillment teams to resolve concerns quickly.

****Requirements:

1+ year of e-commerce or customer support experience (WooCommerce preferred).

Excellent written and spoken English.

Experience handling email tickets and payment adjustments.

Familiarity with WooCommerce admin, Stripe, PayPal, and Google Workspace.

Quiet workspace and headset for occasional calls.

Strong attention to detail and problem-solving ability.

Reliable internet connection and availability during U.S. business hours.

Bonus Skills (Not Required but Great to Have):

Experience using CRMs or helpdesks (Gmail, HelpScout, or similar).

Knowledge of basic Shopify/WooCommerce plugins.

Familiarity with 3PL or fulfillment communication.

**** What We Offer:

Long-term, stable position with growth potential.

Competitive salary based on experience.

Supportive, positive, and fast-moving team culture.

Performance-based bonuses and advancement opportunities.

How to Apply:

Please include the following when applying:

Your resume/CV

A short voice recording (1–2 minutes) introducing yourself and your customer service experience

Your desired monthly salary (PHP)

Your availability and working hours