HubSpot Lead Operations & CRM Manager (Property & Serviced Accommodation)

About Us

We are a growing Property & Serviced Accommodation business working with landlords, contractors, and partners across the UK. We operate professionally, with systems, clear processes, and a strong focus on follow-up and relationship management.
We attend business events, generate high-quality leads, and need a sharp, organised HubSpot CRM VA to ensure no opportunity is lost.

The role

You will be responsible for setting up, managing, and maintaining our HubSpot CRM system, ensuring that all leads are:
Captured accurately
Categorised correctly (Landlords / Contractors / Investors)
Followed up on time
Moved through the correct pipeline stages
Reported clearly to the founder

This is a systems and operations role, not a sales role.

Key Responsibilities

CRM Setup & Management
Build and manage 3 HubSpot pipelines (Landlords, Contractors, Investors)
Create and maintain custom properties and tags
Ensure every contact and deal is complete and correctly assigned


Lead Operations

Process leads from events, QR forms, WhatsApp, and email
Apply priority (Hot / Warm / Cold)
Create and monitor follow-up tasks
Trigger sequences and workflows
Automation & Sequences
Load email and WhatsApp templates into HubSpot
Assign contacts to the correct sequences
Monitor open rates, replies, and booked meetings


Reporting

Daily pipeline and hot-lead report
Weekly performance summary
Flag urgent opportunities immediately


Required Skills

Proven HubSpot CRM experience (pipelines, workflows, sequences, properties)
Strong attention to detail
Process-driven mindset
Excellent written English
Comfortable working UK hours
Property or sales-ops background is a plus


How to Apply

Please answer the screening questions below if you are suited to this role. Also, shortlisted candidates will be required to complete a short practical test.

B) SCREENING QUESTIONS

How many years of experience do you have using HubSpot CRM?

Which of the following have you personally set up in HubSpot?
Pipelines
Workflows
Sequences
Custom properties
Task automation

Describe a CRM system you have built or managed (industry, size, purpose).

How do you ensure no lead is ever lost or forgotten?

Have you worked with event-generated leads before? If yes, explain your process.

Are you comfortable working UK business hours?

What hourly rate are you seeking within the £6–£10 range?

Why are you a good fit for a property & serviced accommodation business?