Telehealth Customer Support Specialist (GLP-1 Focused)

We are a fast-growing U.S. telehealth company helping thousands of patients lose weight using compounded GLP-1 medications including semaglutide and tirzepatide.

We are not hiring beginners.

This role (non-voice) is for experienced telehealth support professionals who already understand how GLP-1 programs work and are comfortable handling real patient situations such as dosing questions, shipping delays, temperature concerns, refill timing, and pharmacy coordination.

This is not a call center. Non-voice role, You will work inside Intercom, collaborate in Slack, and solve meaningful patient problems every day.

What You Will Do:

• Chat with patients through Intercom
• Handle questions about GLP-1 medications, shipping, refills, temperature exposure, and treatment plans
• Resolve order, billing, and subscription issues
• Coordinate with pharmacy partners and internal teams
• Follow SOPs while providing warm, professional support
• Use AI tools to improve speed and accuracy

Who You Must Be:

• You have already worked for at least one telehealth company
• You understand semaglutide and tirzepatide programs
• You are comfortable in Intercom and Slack
• You write clearly, calmly, and empathetically
• You have reliable internet and a quiet work environment

How To Apply:

Reply with answers to the four questions below only. Any other format will be ignored.

1. List every telehealth company you have worked for and your role at each.

2. How many hours per day are you available and how many days per week can you work?

3. Which CRMs, ticketing systems, or patient platforms have you used?

4. Have you used Slack and Intercom in a live support environment? Describe how.

Include your favorite color in the subject of your application (IF YOU DONT DO THIS APPLICATION WILL BE IGNORED)