Administrative & Admissions Support Officer

Administrative & Admissions Support Officer
Online
Part-time
Education & Student Services

About us:
True Blue Studies is an Australian international education agency. We are based in Perth, WA. Our team’s mission is to help international students from all over the world to find suitable educational providers, study courses in Australia and with applying for a student visa. Our services include but are not limited to consulting students, giving quotes, organising school viewings, helping students with enrolments and visa applications. We’re providing the best service to our clients and supporting them from A to Z.
Our industry is changeable, challenging and requires everyone to learn and process a vast amount of information.
About the role

We are looking for a well-organised and detail-oriented Administrative & Admissions Support Officer to join our growing Australian education agency team.
You will play a key role in managing student applications, gathering documents, following up on Letters of Offers (LOO) from schools, and ensuring a smooth process between students, our team and educational providers.
This role is perfect for someone who enjoys structure, communication, and working in a fast-paced, international environment. If you’re a fast learner, this position might be suitable for you!

Key responsibilities
?Admissions & Admin Support
?Manage the full process from document request to initial payment stage
?Follow up on missing documents and application requirements
?Answering students’ questions about documentation and enrolment process
?Submit complete applications to educational providers
?Track and update all requests in our CRM system
?Ensure deadlines and follow-ups are actioned daily
?Client & Team Coordination
?Join and manage WhatsApp groups created for students
?Introduce yourself to new clients and send document checklists
?Respond to client enquiries
?Maintain clear and efficient communication with the Sales and Visa departments regarding ongoing student cases
?Document & Data Management
?Save and organise student files in Google Drive
?Maintain accurate records in Google Sheets and in our CRM system
?Update payment plans when it’s needed
?Assisting the Visa Team with students’ documents needed for visa applications
?Provider & Compliance Support
?Assist with applying and renewing agreements with educational providers
?Communicate with schools and universities for:
?Follow-ups on current student applications
?Missing documents
?Application conditions
?Quality Control
?Review student documents to ensure compliance with provider requirements
?Check Statement of Purpose (motivational) letters and suggest improvements when needed
?Research suitable schools and universities based on client profiles

About you
You are someone who:
?Is highly organised and detail-oriented
?Can manage multiple tasks and clients
?Communicates clearly and professionally in oral and written English language
Is confident working with:
?Google Drive
?Google Sheets
?CRM or task-management tools (we’ll train you for working with our CRM system)
?Enjoys working with documents and international clients from different countries
?Is proactive, reliable and takes responsibility for their work.
?Self-manageable in a few months of training and work with us

If you meet the above requirements and are interested in this role, please apply with your CV. You’ll be given a brief trial exercise as part of the selection process. Thank you and best of luck in getting this job opportunity!