Customer Service Representative

Ready to be the voice of a team that cares?

Peninsula Insurance Services is growing fast, and we need someone who knows how to make every caller feel valued. You’ll be the first point of contact, managing calls, keeping things running smoothly, and making sure our agents can focus on what they do best. This isn’t just answering phones, it’s about creating an experience that sets us apart.

Our teammates in the Philippines have been an integral part of our team for over six years. We have the systems, processes, and experience in place to help you succeed from day one.

***** Note: Do not apply here, instructions at the bottom *******

This is a career, not just a gig. If you thrive on solving problems, love delivering top-notch service, and want to be a key part of a team that’s making a real impact, we want to hear from you.

What You’ll Do:
- Answer inbound calls from clients (professional, friendly communication)
- Handle basic client requests (policy questions, updates, documents)
- Manage client information in our systems (AgencyZoom, QQ Catalyst, Outlook)
- Support the service team with follow-ups and admin tasks

Requirements:
- Strong written and spoken English
- Reliable internet + backup plan
- Quiet work environment with headset
- Ability to work US business hours (EST)
- Previous insurance/CSR experience is a plus, but training is provided

Tools We Use:
- Lightspeed Voice (phones)
- AgencyZoom (CRM)
- QQ Catalyst (management system)
- Outlook & Microsoft Office (email + docs)

Benefits:
- Weekly pay, always on time (every Friday)
- Starting salary: $150–$200 USD per week, depending on experience
- Salary review after 90 days
- Paid US holidays
- PTO available after training period
- Hands-on training & long-term stability

How to Apply:

***** Apply directly here: ---------- /career/Peninsula-Insurance-Services/335698vie *****

Upon applying, you’ll be automatically directed to complete a short assessment. Only applicants who complete the assessment will be considered.

We're looking forward to meeting you!