Virtual Assistant (Bilingual: Spanish & English)

Dominguez Insurance Services is a U.S.-based Medicare-focused insurance agency seeking a reliable, detail-oriented Virtual Assistant who is fluent in Spanish and English to support Medicare client communication, appointment setting, and administrative tasks.

This role is ideal for someone who is highly responsive during scheduled work hours, comfortable on the phone, and looking for a long-term opportunity with growth and pay increases based on performance.

Fluent Spanish (spoken and understood) is required, as this role regularly supports Spanish-speaking Medicare clients.

Schedule & Pay
- Full Time: 40 hours per week
- Schedule: Monday–Friday, 8 PM – 5:00 PM Pacific Time
- Opportunity to move to full-time based on performance
- Pay: $8.00 – $9 per hour to start
Note: Applicants must be consistently available and responsive during scheduled work hours.

Key Responsibilities
- Handle inbound and outbound customer service calls in English and Spanish for Medicare clients
- Serve as a receptionist by answering and routing calls professionally
- Schedule Medicare appointments for insurance agents
- Make welcome calls to new Medicare beneficiaries
- Communicate clearly with clients regarding basic Medicare plan-related questions
- Collect prescription and doctor information for Medicare plan reviews
- Accurately update Medicare client records and profiles
- Follow up with Medicare leads via calls and messages
- Perform administrative tasks including data entry, record updates, and organization
- Follow documented SOPs and training materials to ensure accuracy and compliance

Training & Support
- Clear Standard Operating Procedures (SOPs) provided
- Ongoing guidance from a structured, process-driven team

What We’re Looking For
- Fluent Spanish and English (spoken and understood clearly)
- Comfort speaking with Medicare beneficiaries over the phone
- Strong attention to detail
- Excellent follow-up and organizational skills
- Reliable, proactive, and calm under pressure

This Role Is NOT a Fit If
- Spanish fluency is not at a professional level
- Multiple clients are handled during the same scheduled hours
- There is frequent inactivity or delayed responses while on the clock
- Preference is for unstructured work without documented processes
- Only short-term or freelance work is desired

Why Join Us
- Stable, long-term opportunity
- Clear expectations and structured systems
- Access to SOPs and training
- Supportive, process-driven environment

How to Apply
The following are REQUIRED to be considered:
- Resume
- Short video (1–2 minutes) introducing yourself and explaining why you are a good fit (Spanish fluency will be evaluated)