Talent Coach

Role Summary

The Talent Coach (Trainer – Learning & Development) is responsible for leading the training, coaching, and continuous development of client-facing Executive Assistants (EAs). This role ensures EAs are consistently equipped with the skills, standards, and behaviors needed to deliver high-quality client service. The Talent Coach partners closely with leadership and operations to improve performance, onboarding, and ongoing learning across the EA team.


Key Responsibilities

Design and deliver training programs for Executive Assistants (onboarding, upskilling, and refresher sessions)
Coach EAs through regular 1:1s, performance feedback, and skill development plans
Conduct quality reviews of EA-client interactions and provide actionable coaching
Identify skill gaps, recurring issues, and training needs based on performance data and client feedback
Maintain and update SOPs, playbooks, and learning materials
Lead or support ongoing learning initiatives aligned with business and client needs
Track training effectiveness and EA performance improvements
Collaborate with leadership on learning strategy, tools, and process improvements

Required Skills & Qualifications

Experience in training, coaching, or developing Executive Assistants or client-facing teams
Strong facilitation, communication, and feedback skills
Knowledge of quality assurance, SOPs, and performance standards
Ability to lead learning initiatives in a fast-paced, remote environment
close attention to detail and professionalism

Key Outcomes

Improved EA readiness and confidence
Consistent service quality across clients
Faster onboarding and skill ramp-up
Strong engagement and a continuous improvement culture