Customer Service Lead - Shopify Brand (High Volume)

We're a fast-growing Shopify brand looking for an experienced Customer Service Lead to own our entire support operation.
This isn't an entry-level VA role. We need someone who can handle hundreds of tickets daily without breaking a sweat—and who's ready to grow with us.

What You'll Be Doing

Managing high-volume customer inquiries across email, chat, and phone
Resolving order issues, shipping questions, and product concerns quickly and professionally
Working directly in Shopify and common CS platforms (Gorgias, Zendesk, Freshdesk, etc.)
Jumping on calls when needed—both inbound and outbound
Putting out fires when they pop up (because they will)


You're a Great Fit If You...

Have proven experience handling customer service for Shopify stores (dropshipping experience is a plus)
Know your way around Shopify's backend and common integrations
Can work EST hours, including weekends
Have reliable, stable internet (we can't afford outages during peak times)
Live somewhere not regularly affected by hurricanes, typhoons, or similar disruptions
Have call center experience and aren't afraid of the phone
Learn new tools quickly and don't need hand-holding


Compensation
We pay well for expertise. Share your expected weekly and monthly rate in your application.

How to Apply
Read this carefully. Applications that don't follow these instructions will be auto-discarded.
Put ONLY the word "Zebra" in your application title.
Your application should include only these three things:

A short video (1–3 minutes) introducing yourself, your relevant experience, and why you're the right fit. Loom, Google Drive, or similar is fine. This video must be recorded specifically for this job post. If this video is not specific to this job post your application will be auto archived.
Confirmation that you can work EST hours and weekends.
Your expected salary (weekly and monthly).

Visit ---------- to learn about our brand before recording your video.