Virtual Administrative Assistant (Property Services)

We are hiring a Virtual Administrative Assistant to support a U.S.-based property services company. This role is primarily focused on handling inbound calls, scheduling coordination, and invoice follow-ups. You will work strictly from documented SOPs and must follow escalation rules exactly.

This is not a sales role.

Responsibilities:

Answer inbound phone calls using provided scripts

Identify caller, classify call type, and log call details

Handle common inquiries (scheduling, timelines, job status)

Follow up on unpaid invoices starting 3 days after job completion

Contact customers regarding payment status and document responses

Escalate issues per SOP (delays, complaints, emergencies, payment disputes)

Coordinate internally with install crews and management when required

Maintain accurate notes and records in company systems

Requirements:

Excellent spoken and written English

Prior experience as a VA, admin assistant, or call support agent

Strong attention to detail and ability to follow instructions exactly

Professional phone presence

Stable internet connection and quiet work environment

Availability during U.S. business hours (or partial overlap)