Customer Support Specialist

Customer Support Specialist:

Schedule: 40 hours/week including weekends (U.S. Business Hours)
Compensation: $10-12 USD per hour (based on experience)

About SignalRGB:

We're unifying RGB into one seamless experience. Built by gamers for gamers, we're breaking down the walled gardens of RGB ecosystems, turning your desk into a canvas and your setup into an extension of your identity. Join us in building the future of RGB.

The Role:

You'll be the frontline voice of SignalRGB, providing technical support and building community trust. This role requires weekend availability during U.S. business hours.

What You'll Do:

-Zendesk Support
-Respond to tickets within SLA timeframes
-Troubleshoot device compatibility, software issues, and configurations
-Guide users through setup and effect customization
-Escalate complex bugs with detailed documentation
-Handle billing, refunds, and subscription issues

Community Engagement:

-Support users on Reddit, ---------- , and forums
-Identify trending issues and feedback patterns
-Documentation
-Document common solutions for internal resources
-Contribute to user-facing support articles

You Have:

-Strong PC hardware knowledge (especially RGB components and peripherals)
-2-3 years technical support experience
-Excellent English communication skills
-Methodical problem-solving approach
-Ability to work independently in a remote environment
-Patience with frustrated users

Bonus Points:

-Zendesk or ticketing system experience
- ---------- /forum moderation experience
-Windows troubleshooting skills
-Knowledge of RGB ecosystems (iCUE, Synapse, Aura Sync, etc.)
-Passion for PC building and gaming

Requirements:

Dedicated home office space
Personal smartphone for 2FA
High-speed internet (40+ Mbps minimum)
Legal work authorization in your country
Weekend availability required

To Apply:

Submit your resume with technical support experience and brief note (3-5 sentences) on:
-Why SignalRGB interests you
-Your RGB/PC building experience
-Weekend availability confirmation