E-commerce Operations Assistant (Manager Track) — Long-Term Position

Type: Full-time or Part-time (start flexible)
Schedule: Flexible
Communication: WhatsApp (daily updates required)
Start: ASAP
Salary: Competitive, grows as the team grows
Location: Remote (Philippines)

About the Role

We are looking for a highly organized and motivated E-commerce Operations Assistant who can grow into a Team Manager over time.

Your role begins with hands-on e-commerce work (building the Shopify store, running operations), and gradually evolves into managing an entire team (customer support, order processing, product upload, creatives, etc.).

This role is ideal for someone who is:

structured

disciplined

reliable

detail-oriented

ambitious

eager to grow into a leadership position

Responsibilities (First 60–90 Days)
Shopify & Store Setup

Build and set up a full Shopify store from scratch

Create a clean, professional, conversion-focused design

Upload products, descriptions, images

Use AI tools (ChatGPT, Claude, Gemini) for content and speed

Ensure the store looks premium and trustworthy

Operations

Handle order processing

Handle customer support (email replies, comments, inquiries)

Manage inbox, refunds, return cases

Coordinate with suppliers if needed

Team Building

Once ads start running and sales increase:

Recruit customer support assistants

Recruit order processors

Recruit assistants for product uploads or creatives

Train new tea ---------- mbers

Track time and performance

Send daily reports on progress

Project Management & SOPs

Set up simple workflows (Notion, Google Sheets, or other tools)

Create SOPs for operations (order processing, customer support, product uploads)

Keep processes organized, documented, and easy to follow

Video & Creatives (Basic Level)

Make simple edits using Canva or basic video editing tools

Prepare content for ads or product pages

Coordinate future creative tea ---------- mbers

Requirements
Must-Have Skills

Shopify experience (store setup, product upload, apps, theme basics)

Strong English (written and spoken)

Very organized and detail-oriented

Experience with customer support

Able to manage multiple tasks efficiently

Comfortable with AI tools (ChatGPT, Claude, Gemini)

Comfortable with daily communication and time tracking

Able to build SOPs and improve workflows

Nice-to-Have

Basic video editing skills

Experience managing or training people

Experience hiring staff

Good design sense (Canva, Figma)

Experience in e-commerce operations

Soft Skills We Are Looking For

Loyal and long-term mindset

Structured and organized

Proactive

Problem solver

Clear communicator

Trustworthy

Preferably female candidates for this role

Growth Path (Manager Track)

Month 1:
You handle operations yourself (Shopify setup, customer support, orders)

Month 2:
You create SOPs, improve workflows, and start delegating tasks

Month 3:
You recruit support agents and manage a small team
You take responsibility for team performance and time tracking

Long term:
You grow into Operations Manager and run the entire e-commerce workflow.

Salary

Starts at an entry-manager level, with increases as the team grows under your management.

How to Apply

Please send:

Your CV

Shopify stores you have built or worked on

Your experience with customer support

Tools you have used

Your expected salary

Answer this question:
If an order has no tracking update for 4 days, what would you do?

Applications without this answer will not be considered.