Customer Service/ Account Manager

Job Title: Virtual Assistant – Customer Service Representative (Hospitality FF&E Sales Industry)
We are seeking a customer service driven individual who is detail-oriented, reliable, and organized to support email communication/filing and updates across multiple hospitality-focused companies. The ideal candidate has strong communication skills, can work independently, has a flair for color/design, and thrives in a fast-paced environment.
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Key Responsibilities:
• Oversee project flow via email: from quote inquiry, follow up, to order completion
• Organize and manage Outlook email and file folders
• Follow up with clients and vendors when there is a lack of communication
• Draft and send professional client emails when needed
Required Skills & Experience:
• Strong English communication skills (written and verbal)
• Experience working in the hospitality furniture industry is a plus
• Proficient in Microsoft Outlook (email, calendar, file organization)
• Familiar with ACT CRM or similar systems (Salesforce, HubSpot, etc.)
• Advanced Excel skills, including pivot tables
• Familiar with Dropbox
• Experience managing projects via email and spreadsheet tracking
• Tech-savvy, responsive, and deadline-driven
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Work Details:
• Part-time or Full-time (flexible based on experience and availability)
• Must have at least 6 hours overlap with PST business hours (e.g., 8am–12pm PST)
• Pay is based on experience (please include your rate)
To Apply:
Please send the following:
1. Resume and any previous personality test results
2. A 1-minute video introducing yourself and your relevant work experience
3. Samples of:
o Organized Outlook file/folder structures
o Project tracking or CRM-related reports

4. Use the subject line: VA Application – [Your Full Name]
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If you’re a proactive problem-solver with the discipline to work remotely and the mindset to grow with our team—we’d love to hear from you!