Client Success Manager

Job description

Key Responsibilities:
Serve as the main point of contact for assigned clients, ensuring a smooth onboarding and ongoing experience.
Understand client needs and coordinate with internal teams to ensure timely delivery of solutions.
Monitor project progress, gather feedback, and proactively resolve concerns or issues.
Educate clients on services, product features, and updates to maximize value.
Maintain detailed records of client communications and satisfaction metrics.
Identify upsell or cross-sell opportunities and collaborate with sales when needed.

Requirements:
Bachelor’s degree in Business, Communications, or related field.
3+ years of experience in customer success, account management, or client service.
Strong communication, interpersonal, and problem-solving skills.
Ability to manage multiple client accounts and priorities.
Tech-savvy, with a basic understanding of software and digital project workflows.
Familiarity with CRM tools (e.g., HubSpot, Zoho) is a plus.

To Apply: Send your CV to ----------