Client Support Coordinator (Inbound Calls and Emails, Remote Philippines)

Overview

We are an established education company based in Australia. A large part of our work involves speaking with parents over the phone and responding to enquiries through email and messaging platforms.

We are expanding our support team and hiring one remote Client Support Coordinators:
• 1 Part Time

This role is not sales focused. It is a communication focused, inbound support role.

What Matters Most in This Role

1. English Speaking Expertise
This is the single most important requirement.
You must be able to speak clear, confident, natural English and explain information smoothly over the phone.

Accent is not an issue. Clarity, confidence, and comprehension are.

2. Past Experience
Previous experience handling inbound calls, customer support, or client communication is strongly preferred.

If we find the right person, we are willing to train everything else.

Training and Long Term Commitment

If selected, you will go through a fully paid, structured 2 month training program.

This training covers:
• Our communication standards
• Call handling expectations
• Systems and workflows
• Common parent questions and responses

We are looking for candidates who want a stable, long term role, not short term freelance work.

Working Hours

We require phone coverage from 10:30 am to 7:00 pm WAST (Western Australia time), Monday to Friday and 8:30am to 5pm Saturday and Sunday.

• Part Time role will cover specific blocks, including weekends

Exact schedules will be finalised after shortlisting.

Key Responsibilities

• Answer inbound phone calls from parents
• Respond to emails and WhatsApp messages clearly and professionally
• Provide accurate information about programs, schedules, and enrolments
• Record call notes and follow ups correctly
• Escalate complex enquiries when required
• Maintain a calm, polite, and professional tone at all times

Essential Requirements

• Excellent spoken and written English
• Strong phone presence and listening skills
• Previous experience in customer support or inbound calls
• Reliable internet connection and quiet work environment
• Comfortable working Australian time zones

Education industry experience is a bonus but not required.

Employment Type

• 1 Part Time role
Remote work from the Philippines

How to Apply

Please include the following in your application:

A short written introduction

Your relevant customer support or call handling experience

Your availability in WAST

A short voice recording or Loom video introducing yourself (required)

Applications without a voice recording may not be considered.

Shortlisted candidates will be invited for a brief phone interview.