Technical Support Specialist (CheckWriter Software)

Job Summary
The Technical Support Specialist is responsible for receiving client calls and assisting with both hardware and software-related concerns. The role involves providing post-onboarding support for clients using the CheckWriter application, diagnosing and resolving technical issues, and ensuring seamless customer experiences through efficient and professional service.

Key Responsibilities:
Act as the first point of contact for client inquiries via phone, email, or remote session.

Provide technical assistance and troubleshooting for software and hardware issues related to the CheckWriter and Business Check applications.

Conduct on-site client visits for software installation, system configuration, and issue resolution.

Perform application and printer installations, including setup for both local and network environments.

Debug EB applications (CheckWriter, Business Check) and resolve operational or configuration errors.

Conduct client retraining sessions to ensure proper usage and understanding of the software.

Collaborate with internal teams and developers to escalate and resolve complex issues.

Maintain accurate documentation of technical issues, resolutions, and client interactions.

Ensure high customer satisfaction through timely, professional, and effective support.


Qualifications and Skills

Education:
Associate or Bachelor’s Degree in IT, Computer Science, or related field preferred).

Experience:
Minimum of 2 years experience in technical support, helpdesk, or customer service involving software and hardware troubleshooting.



Technical Skills:
Proficient in Microsoft Excel and other MS Office applications
Knowledge in software installation and printer hardware configuration
Familiar with Remote Desktop tools (e.g., AnyDesk, TeamViewer, RDP)
Understanding of file formats such as XML, CSV, and XLSX
Capable of debugging software applications, reading logs, and resolving configuration issues

Soft Skills:
Strong analytical, communication, and interpersonal skills
Must be keen to details and able to maintain accuracy under pressure
Eager to learn and adapt to new technologies
Customer-oriented and proactive in problem-solving
Able to work independently with minimal supervision


Work Setup and Schedule:
Location: Onsite (Ortigas, Metro Manila, Philippines)

Work Schedule: Morning shift (regular business hours)

Flexibility:

Must be open to working overtime when needed
Must be willing to work graveyard shifts if required for client support
Must be willing to travel for on-site client visits and installations


Submit your resume/CV to: ---------- / ----------