Senior MSP Engineer

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itGenius is a leading cloud technology consulting firm and Google’s top partner in Australia. We help SMBs globally transform using Google Workspace, AI, and automation. We are looking for an "A-Player" Senior MSP Engineer to lead technical delivery and mentor our growing team.

Why You’ll Love Working With Us

Competitive Pay: Performance bonuses, December bonus, and annual salary increases.
Time Off: Paid leaves and observance of National/Local holidays.
Growth: Dedicated training budget and clear career pathways.
Culture: Annual team conferences (travel/food/hotel covered) and a people-first hybrid environment.
Stability: Government-mandated benefits and HMO.

The Role
You will provide high-level (L2/L3) support, network management, and infrastructure solutions. This is a "player-coach" role—you will handle complex technical escalations while mentoring junior engineers to improve team productivity.

Key Responsibilities:
- Advanced Support: Resolve complex server (Windows/Linux/macOS) and workstation issues via Datto RMM.
- Networking: Lead the install/config of LAN/WAN, VLANs, and VPNs (specializing in Ubiquiti/UniFi, Cisco, and Juniper).
- Cloud & Security: Administer Google Workspace and M365 environments; lead migrations and security audits (SMB 1001 standards).
- Leadership: Act as a technical escalation point, mentor junior staff, and drive 10% YOY productivity improvements.

Qualifications:
Experience: 5+ years in an MSP or IT Support environment.
Technical Depth: Strong L3 background in networking (VPNs, Firewalls, Routing) and Cloud (Google Workspace/M365).
Hardware: Hands-on experience with UniFi/Ubiquiti is essential.
Tools: Proficient with RMM/PSA tools (Datto RMM, Autotask, IT Glue).
Leadership: Proven experience mentoring or leading small technical teams.
Communication: Excellent English for client-facing and internal collaboration.
Certifications: (Preferred) Google Workspace Admin, CompTIA Network+/Security+, or CCNA.

Work Schedule & Location
Shift: 8-hour morning shift (AU Business Hours), Monday – Friday.
Type: Full-Time, Remote (Philippines-based).
Environment: Must be comfortable supporting small businesses (1–30 employees).

Ready to level up your career with Google’s top partner? Apply now!