Billing Operations Analyst

# Billing Operations Analyst (Part-Time, Remote)

## Role Type
Part-time (10–20 hours/week to start)
Remote / async-friendly
Hourly compensation (based on experience)
Long-term opportunity for the right person

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## About UniHop
UniHop is a logistics and dispatch platform that helps businesses manage on-demand and scheduled deliveries across multiple providers. Our systems combine real-time operations with billing, reconciliation, and exception handling across internal tools and third-party partners.

We are intentionally building a business that can scale without founder dependency. This role exists to help make billing **boring, predictable, and reliable** — and to eliminate manual work over time.

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## Why This Role Exists
Billing at UniHop is not traditional accounting. It is operational finance.

Our systems are imperfect, edge cases are common, and money can leak quietly if not handled with care. This role exists to:
- Ensure billing accuracy
- Recover eligible refunds
- Reduce manual billing work over time
- Create clean, auditable processes that don’t depend on any one person

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## Role Overview
The Billing Operations Analyst is responsible for day-to-day billing hygiene and reconciliation.

This is a **focus-heavy, back-office role**. It requires strong spreadsheet skills, careful judgment, and comfort working with ambiguity. You will follow documented SOPs, flag anomalies, and help turn recurring issues into standardized or automated processes.

This is not a customer support role, dispatch role, or accounting/tax role.

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## Core Responsibilities

### Billing & Reconciliation
- Review delivery transaction data weekly to identify:
- Eligible provider refunds
- Incorrect fees
- Anomalies or inconsistencies
- Submit refund requests to third party delivery providers
- Track refund approvals, denials, and follow-ups
- Maintain clear records of actions taken and outcomes

### Customer Billing Support
- Verify monthly invoices generated by UniHop systems
- Flag discrepancies, edge cases, or customers with non-standard billing
- Assist with resolving billing questions or disputes (in coordination with leadership)

### Operations Finance Support
- Maintain billing trackers and reconciliation spreadsheets
- Prepare clean summaries for bookkeeping and finance partners
- Ensure all billing activity is traceable and auditable
- Prepare and submit contractor payments using existing tools

### Process Improvement & Elimination
- Follow existing Finance & Billing SOPs precisely
- Log recurring issues, exceptions, and manual steps
- Propose ways to eliminate, standardize, or automate repetitive billing work
- Help reduce founder involvement in billing over time

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## What This Role Does NOT Do
- No live dispatch or customer support
- No pricing or contract decisions
- No autonomous Stripe refunds (initially)
- No tax filing or formal accounting work
- No people management or leadership duties (for now)

This role is about **accuracy, recovery, and system reliability**, not speed or volume.

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## Ideal Candidate Profile
You will do well in this role if you:
- Are highly detail-oriented and methodical
- Enjoy spreadsheets and reconciliation work
- Prefer accuracy and documentation over speed
- Are comfortable working with imperfect systems
- Can explain discrepancies clearly in writing
- Escalate uncertainty instead of guessing
- Take trust and data integrity seriously

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## Required Skills
- Strong Excel or Google Sheets skills
- Comfort reviewing transactional data
- Ability to follow SOPs and checklists precisely
- Clear written communication
- Reliable follow-through and consistency

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## Nice-to-Have Experience
- Billing, reconciliation, or operations finance experience
- Logistics, delivery, or marketplace platforms
- Stripe or transaction export experience
- Audit, QA, or operations roles
- Experience improving or documenting processes

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## How Success Is Measured
- Eligible provider refunds are consistently identified and submitted
- Billing discrepancies are caught before month-end
- Clear audit trails exist for all actions taken
- Manual billing work decreases over time
- Founder involvement in billing steadily declines

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## Growth Path
This role may expand over time into:
- Broader finance operations
- Contractor payment verification
- Revenue operations or automation ownership

Growth is based on trust, accuracy, and system improvement.

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## Final Note
This role is intentionally not flashy. It rewards patience, precision, and ownership. If you enjoy turning messy systems into clean, reliable processes — and want to help build a business that runs without constant oversight — you’ll likely thrive here.

## How to Apply

Please do not send a generic application or resume.

To apply, complete the short application form linked below. Applications that do not follow these instructions will not be reviewed.

In the form, you will be asked to:
- Answer a few written questions
- Describe how you approach reconciliation and error detection
- Complete a short thinking exercise (no prior UniHop knowledge required)

This role requires careful attention to detail, written communication, and comfort working with imperfect data. The application is designed to reflect that.

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