Customer Service Representative - E-Commerce (Hourly)

JOB DESCRIPTION:
Location: Remote (Philippines Preferred)
Type: Part-Time (Hourly)
Rate: $3.50/hour

About The Role:
We're looking for a sharp, AI-savvy customer service rep to handle support for our growing e-commerce brands. You'll be the front line for customer inquiries, returns, product questions, and order issues across multiple Shopify stores.
This isn't a scripted call center job. We need someone who can think critically, solve problems independently, and use AI tools to work faster and smarter.

What You'll Be Doing:
- Responding to customer emails, chat, and social media DMs across multiple brands
- Handling refunds, replacements, order tracking, and pre-sale questions
- Using AI tools (ChatGPT, Claude, etc.) to draft responses, troubleshoot issues, and research solutions
- Escalating complex issues with clear context and recommended solutions
- Identifying patterns in customer complaints to help improve products and processes
- Maintaining response time SLAs and customer satisfaction metrics


Requirements (Non-Negotiable)
- 1+ years of customer service experience in e-commerce (Shopify brands preferred)
- Proven experience using and prompting AI tools (ChatGPT, Claude, Jasper, etc.) - you should know how to get quality outputs fast
- Strong written English communication skills - you'll be writing 50+ emails/day
- Comfortable with Gorgias, Zendesk, or similar helpdesk platforms
- Self-sufficient problem solver who doesn't need hand-holding
- Reliable internet connection and ability to work during U.S. business hours overlap

Bonus Points:
- Experience with subscription e-commerce or DTC brands
- Familiarity with Shopify admin, order management, and basic troubleshooting
- Understanding of Amazon FBA customer service
- You've worked in fast-paced startup environments


What We're Looking For

Someone who:
- Can handle frustrated customers with empathy and professionalism
- Thinks "how can I solve this fast?" not "let me ask my manager"
- Uses AI to 10x their efficiency, not as a crutch for lazy work
- Cares about customer experience, not just ticket volume
- Communicates proactively when issues arise


Compensation & Growth:
- $3.50/hour to start with performance-based increases
- Fully remote, long-term growth potential as brands scale
- Opportunity to move into team lead role as we expand


How To Apply
READ CAREFULLY: We get hundreds of applications. To prove you actually read this post and have attention to detail:
Reply to this OnlineJobs.ph chat with ONLY the word: "Ionized"
That's it. Just that one word.

If you qualify, we'll send you a brief test project and Loom video to complete. This will demonstrate your:
- Customer service skills
- AI tool proficiency
- Communication style
- Problem-solving ability

Applications that include anything other than the keyword "Ionized" will be automatically disqualified.
We review responses immediately. If you're qualified and follow instructions, you'll hear from us within 24 hours.