Virtual Assistant – Medical Administration

About Us
Dragonfly Primary Care is a patient-centered primary care clinic focused on providing high-quality, compassionate healthcare. We are seeking a reliable, detail-oriented Virtual Medical Administrative Assistant to support our clinical and administrative operations.

This role is ideal for someone with prior experience working with U.S. healthcare practices, electronic medical records, and insurance processes.

Key Responsibilities
Processing prior authorizations for medications, imaging, and procedure
Sending medical records to patients, specialists, and insurance companies
Running and exporting Electronic Medical Record (EMR) reports
Preparing collaborating physician chart reviews and related documentation
Verifying insurance eligibility prior to patient visits
Prepping patient charts before appointments
Triaging and transcribing voicemails, routing messages appropriately
Accurate data entry and record maintenance
General administrative support as needed

Required Qualifications
Prior experience working with a U.S.-based medical practice (primary care preferred)
Familiarity with Electronic Medical Records (EMR/EHR) systems
Strong understanding of insurance verification and prior authorization workflows
Excellent written and verbal English communication skills
High attention to detail and accuracy
Ability to handle protected health information (HIPAA-compliant work habits)
Reliable internet connection and quiet work environment

Preferred (Nice to Have)
Experience with Athenahealth, eClinicalWorks, or similar EMRs
Previous virtual assistant or remote healthcare role
Experience supporting nurse practitioners or physician-led practices

What We’re Looking For
Organized and proactive
Comfortable following established workflows and checklists
Able to work independently while communicating clearly with our team
Professional, dependable, and patient-focused

Screening Questions
- U.S. Healthcare Experience
Describe your experience working with U.S.-based medical practices.
What type of practice(s) did you support?
How long did you work in that role?

- Prior Authorizations
Explain your experience with prior authorizations.
What types (medications, imaging, procedures)?
Which insurance companies have you worked with?

- EMR / EHR Systems
Which Electronic Medical Record (EMR/EHR) systems have you used? Please list all and briefly describe what tasks you performed in each system.

- Insurance Verification
Walk us through how you verify insurance eligibility prior to a patient visit.
What information do you check and where do you typically verify it?

- Attention to Detail Check
To confirm you read this job posting carefully, please include the phrase: “Dragonfly Detail Check” somewhere in your response.

- Availability & Schedule
What days and hours are you available (U.S. Eastern Time)?


- Internet & Work Setup
Describe your internet speed, computer setup, and work environment.

How to Apply

Please include:
A brief introduction and summary of your medical admin experience
The EMR systems you’ve worked with
Your availability and preferred hours
Any experience with prior authorizations or insurance verification