Facebook Ads Escalation & Recovery Lead – Paid Media Operations

We’re Not Hiring a Firefighter. We’re Hiring a Stabilizer.
(PLEASE DO NOT REPLY DIRECTLY TO THIS POST. IF YOU WOULD LIKE TO APPLY, FOLLOW THE STEPS AT THE END.)

Pay: Negotiable flat rate per 2 week period (USD), based on experience
Pay Timing: Paid once every 2 weeks. 80 hours per period, agreed upon at hire
Location: Remote (Philippines-based applicants only)
Role Type: Full-time | Long-term | Leadership Role
Team Scope: Manages and mentors 5 Media Buyers

Why This Role Exists
Most performance problems are not creative problems.
They’re not “bad ads.”
They’re not even buying mistakes.

They’re technical problems hiding as performance problems. When systems scale, problems don’t disappear, they just move faster.

At Black Hat Strategy, we run complex Meta ad accounts at scale. When something breaks, the fastest way forward is not guessing, it’s methodical investigation. Most days are calm. Some days are not. When performance drops suddenly, spend locks, accounts flag, or signals break speed alone isn’t enough.

We’re hiring an Escalation & Recovery Lead to own the technical truth of our ad accounts and to bring clarity, judgment, and structure to the ---------- nts that matter most.

This role exists to ensure:
Media Buyers can keep buying
Ops doesn’t panic
Clients feel stability even when things go wrong
Tracking is correct
Signals are clean
Accounts are structured properly
Platform behavior is understood
And when something goes wrong, the real cause is found — not assumed

If you enjoy tracing problems to their root, this role is built for you.

What You’ll Actually Be Doing

This is a technical ownership role, not a buying role.

As Escalation & Recovery Lead, you will:

Act as the single owner for Meta-related escalations
Diagnose sudden performance drops, delivery issues, or account instability
D ---------- whether an issue is:
Normal platform volatility
Buyer optimization
Infrastructure failure
Policy or risk-related
Lead recovery actions calmly and methodically
Coordinate with:
Lead Media Buyer
Ops Head
Project Manager
Tracking Specialist
Payment Specialist
Document i ---------- , root causes, and prevention steps
Improve recovery playbooks over time

You are not here to “fix ads.”
You are here to restore confidence and control.

You will own diagnosis and recovery for issues such as:
Meta Account & Infrastructure Issues
Pixel and CAPI misfires or data mismatches
Conversion tracking inconsistencies
Cloaking link performance issues
Sudden signal loss or attribution breakdowns
Delivery & Spend Anomalies
Campaigns or ad sets not spending without clear reason
Sudden CPM spikes unrelated to creative or audience changes
Learning phase resets with no structural cause
Spend throttling or delivery suppression
Account Health & Risk Signals
Policy flags or silent enforcement behavior
Business Manager permission issues
Payment-related delivery interruptions (diagnosis only)
Recovery & Prevention
Determining whether an issue is:
Platform behavior
Tracking integrity
Structural setup
Buyer action
Executing or guiding recovery steps
Documenting root cause and resolution
Updating SOPs to prevent recurrence

You don’t fix things randomly.
You prove what’s broken, then fix it.

This Role Is for Someone Who…
Understands Meta Ads deeply, even if you’re not buying daily
Can tell the difference between:
Noise vs signal
Panic vs urgency
Optimization vs risk
Thinks clearly under pressure
Communicates calmly and precisely
Enjoys responsibility without spotlight
Takes pride in being the person others rely on when things break

This Role Is Not for Someone Who…
Needs constant direction
Reacts emotionally to performance swings
Avoids documentation
Wants to spend all day launching ads
Escalates problems without diagnosing them

How You’ll Work With the Team
Media Buyers escalate only after first review
You evaluate and d ---------- next steps
You communicate clearly:
What’s happening
What matters
What doesn’t
You close the loop and document learnings
Your job is to reduce repeat i ---------- , not just resolve them.

Why You’ll Like Working Here
High-trust leadership role
Clear authority and ownership
No chaos culture
Systems-first environment
Long-term stability and growth
We value the people who hold things together, not just the ones who move fast.

Application Process

PLEASE DO NOT JUST REPLY TO THIS POST ON THE JOB BOARD.
To be considered, you must complete ALL STEPS BELOW.
The Google Form is your Online Interview.

Step 1: Take a short online IQ test

We respect intelligence and we think you probably do too.
Go to the Fast Learner Free IQ Test and complete it
Create a free account at the end
Save the results URL for Step 3
?? Applicants without a valid link will not be considered

Step 2: Record a 2–3 minute Loom video (camera ON)

Create a free account at Loom
Speak clearly in English
Tell us:
Your paid media experience
How you think about optimization and ROAS
How you’ve helped others improve performance
Save the Loom URL for Step 3

Step 3: Complete the Online Interview

NO AI ALLOWED. We want to hear you.
Open the Application Form
Enter your contact details
Paste:
IQ test results link
Loom video link
Answer all questions honestly and thoughtfully
Your answers matter more than perfect formatting.

Step 4: Live Video Interview (camera on)

This is where we get to know how you think.
I personally review every candidate who completes the steps above and will reach out directly to those who feel like the right fit.
If this role speaks to you, good.
That means you’re probably the kind of person we’re looking for.
Bring your best.
We’ll bring the system.

Link to Online Interview Form: ----------