Operations & Customer Support Assistant – VoIP Company (Remote, Long Term)

Responsibilities:
Set up customer accounts and assist with onboarding
Handle support tickets and customer emails/messages
Assist with billing, invoices, and follow-ups
Update and manage CRM records
Perform basic VoIP troubleshooting and track issues
General administrative / secretary work

Requirements:
Familiarity with VoIP systems (required)
Comfortable troubleshooting basic issues and escalating when needed
Good English communication
Organized, responsible, and detail-oriented
Customer service or admin experience preferred
Willing to learn and follow processes

Job Details:
Remote
Part-time or full-time
Long-term position