Digital Ops / Customer Experience Coordinator

We are an e-commerce apparel brand relaunching after a period of limited activity over the past few years. We are looking for a Digital Operations & Customer Experience Coordinator to rebuild the day-to-day operating foundation, clean up existing processes, and help establish a simple, scalable operations system going forward.

This role is both hands-on and improvement-focused. You will run current operations while also reviewing what exists today, identifying gaps, and helping put better structure in place.

This is an execution-first role with forward-looking responsibility.

*** Key Responsibilities ***

Digital Operations (Primary)____
- Review existing Shopify setup and operational workflows
- Rebuild and document SOPs and checklists
- Manage Shopify admin (products, variants, pricing, collections)
- Track inventory and flag issues early
- Execute product launches using structured checklists
- Coordinate with freelancers, vendors, or suppliers as needed
- Prepare a simple weekly operations report

Customer Experience (Secondary)____
- Respond to customer emails and DMs (email-first)
- Handle shipping questions, returns, and exchanges
- Maintain FAQs and response templates
- Escalate only exceptional or sensitive issues
- Relaunch & Improvement Focus

You will be expected to:
- Audit current operations and identify what needs to be fixed or rebuilt
- Reduce errors, manual work, and confusion
- Improve documentation and workflows
- Use tools and GenAI (e.g., ChatGPT, Notion AI) to improve efficiency and clarity
- Help create a clean operational foundation as the brand relaunches and grows

*** Requirements ***
- Strong written and oral English
- Advanced proficiency/experience using Shopify
- Prior experience working with freelancers, vendors, factories, or remote teams
- High attention to detail and organization
- Comfortable following and improving SOPs
- Able to work independently and proactively
- Experience using AI tools to improve workflows


*** How to Apply

Please include:
1. Resume and a short introduction
2. Your experience with Shopify
3. Your experience reviewing or improving existing processes
4. How you currently use AI tools in your work
5. Your hourly rate (USD) and weekly availability

Applications missing this information will not be reviewed.