Intermediate Level - (IT) Systems Administrator

***Applicants who do not read the entire job post will not be considered***

Strong English skill set with minimal accent is required.

After 90 days and a passed certification (we cover costs) you will be raised to 6 dollars an hour.

About the Role

We are seeking a motivated and customer-focused intermediate level IT Administrator to join our IT support team. This entry-level position is ideal for individuals with a passion for technology and problem-solving. You’ll be the first point of contact for technical support, helping users resolve hardware, software, and network issues. You will be the face of the company, a strong communicator with customer-first-mindset is a must.

Key Responsibilities

Respond to helpdesk tickets, emails, and calls in a timely and professional manner
Troubleshoot and resolve basic technical issues related to desktops, laptops, printers, and mobile devices
Assist with user account setup, password resets, and access permissions
Document issues and resolutions in the ticketing system
Escalate complex problems to higher-level support when necessary
Support onboarding and offboarding processes for employees

Qualifications

Experience or equivalent education/certifications such as:
2 Years of IT support experience
CompTIA A+, ITIL, or Microsoft certifications (preferred but not required)
Associate degree in IT or related field (optional)
Basic understanding of Windows OS, Office 365, and networking fundamentals
Strong communication and customer service skills
Must be willing to adopt a traditional American based name for communications
Ability to work independently and as part of a team

What We Offer

Competitive salary and benefits
Annual Salary Reviews and Raises where appropriate
Opportunities for growth and certification reimbursement
Supportive team environment
Hands-on experience with enterprise IT systems

To Apply:

Please include the words 'Sounds OHmazing' in the subject of the submission
Please include Resume/References
Please attach a same of your voice so we can determine if the fit is right.