Senior Operations & Process Coordinator

We’re looking for an experienced Operations & Process Coordinator to take ownership of the back-end operations of an established business and support the setup and ongoing administration of new businesses as they are launched. This is a senior, hands-on role focused on accuracy, consistency, and operational reliability, not constant optimisation.

WHAT THE ROLE INVOLVES
Taking full ownership of existing back-end operations, including coordination across live client transactions, enforcing processes, checklists, and deadlines, and ensuring work does not progress until required steps are completed. Supporting the structured setup and ongoing administration of new businesses, maintaining clean, repeatable systems as volume increases, and identifying gaps or unclear steps early so they can be resolved properly. Supporting finance hygiene such as invoicing, receivables tracking, and payroll coordination. Ensuring tea ---------- mbers and contractors follow agreed processes and timelines. Working directly with the founder on operational priorities and providing a small but critical level of executive and personal administrative support to protect focus on higher-value work. Documenting workflows, maintaining SOPs, and keeping templates and checklists current as the business evolves.

WHO THIS ROLE SUITS
This role suits someone with solid experience in operations, administration, coordination, compliance, QA, transaction coordination, or similarly structured environments who is comfortable owning responsibility rather than being told what to do. You are highly detail-oriented, calm under pressure, confident enforcing process, and capable of working independently with minimal oversight. You value correctness over rushing and take professional pride in things being done properly and staying that way.

IMPORTANT TO KNOW
This is not a junior VA role (or even a VA role at all). It is not a strategy, marketing, or social media position. It is also not an optimisation or automation role. Improvements are identified and proposed, not implemented unilaterally. Reliability, judgment, and consistency matter more than speed.

ROLE DETAILS
Remote, long-term position with stable, ongoing work. This role is suited to experienced professionals looking for long-term responsibility and ownership, and is compensated based on reliability and accuracy.

TO APPLY
Please provide an updated CV and a cover letter.

Note this is a very specific role and I will only be hiring someone qualified and clearly capable.