IT Care Team Manager

Summary:
The IT Care Team Manager oversees the support and service operations that ensure reliable IT performance for end-users. This role focuses on managing a team responsible for incident resolution, service requests, and proactive care to maintain system health and user satisfaction.

Key Responsibilities:

Lead and mentor the IT Care Team to deliver high-quality support and customer service.
Oversee incident management, problem resolution, and escalation processes.
Monitor service performance metrics and implement improvements for efficiency and user experience.
Collaborate with other IT teams to ensure seamless integration of support with infrastructure and applications.
Develop and maintain SOPs, knowledge base articles, and compliance documentation.
Ensure adherence to security and compliance standards (e.g., ISO 27001, ITIL best practices).

Skills & Qualifications:

Microsoft and Office Experience
IT knowledge and experience
Strong leadership and team management skills.
Excellent communication and problem-solving abilities.
Knowledge of compliance and security standards.