Email Customer Support for 7 figure Brand

We are a fast-growing, 7-figure eCommerce brand in the pet niche, operating both as a direct-to-consumer and subscription-based business. We’re looking for an experienced Customer Support Specialist who understands how professional Shopify brands operate and can handle support at a high standard.

This role is only for candidates with real experience in eCommerce customer support.
If you do not have experience with Shopify and Commslayer, please do not apply.

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Requirements (Mandatory):
• Proven experience using Shopify
• Proven experience using Commslayer
• Previous experience working with an eCommerce brand
• Strong written English and communication skills
• Reliable, responsive, and able to work independently
• Comfortable joining weekly tea ---------- etings

Bonus if you have:
• Experience working with subscription-based brands
• Experience handling recurring billing, cancellations, and subscription changes

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Responsibilities:
• Respond to customer support tickets within 24 hours
• Handle refunds, replacements, and general inquiries
• Look up and update orders in Shopify
• Communicate with suppliers and fulfillment partners when needed
• Maintain a professional and friendly brand tone
• Actively communicate with the team and follow SOPs

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Compensation & Schedule:
• $4/hour
• 28 hours per week
• Performance-based bonuses for meeting KPIs
• Long-term position with growth potential

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Hiring Process:
1. Application
2. Initial interview
3. Short assessment
4. Onboarding

Only candidates who pass all stages will be accepted.

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How to Apply:

We strongly prefer applications that include a short Loom video (around 1 minute) where you:
• Introduce yourself
• Explain your experience with Shopify & Commslayer
• Talk about your past work in eCommerce (especially subscriptions, if applicable)
• Explain why you would be a great fit for this role

Written applications without a Loom will still be reviewed, but Loom submissions are highly encouraged and prioritized.

We are building a serious, professional support team for a high-level brand. If you have real experience and want stable long-term work, we’d love to hear from you.