Remote Virtual Assistant (VA) – Airbnb Property Management

Remote Virtual Assistant (VA) – Airbnb Property Management

We are seeking a highly organized, detail-oriented, and proactive Virtual Assistant (VA) to support our growing Airbnb business. This role is ideal for a dedicated professional or a VA company experienced in short-term rental management. The ideal candidate will help streamline operations, enhance guest experiences, and ensure efficient property management.
Position Details:
- Title: Virtual Assistant (Full-time)
- Location: Remote (Philippines-based preferred)
- Industry: Short-Term Rental / Airbnb Property Management
- Schedule: Minimum 5 days per week, 7-8 hours per day
- Preferred availability: Sunday & Thursday, 6 PM - 2 AM PST (flexible on days/hours)

Key Responsibilities:

Guest Relations & Communication
- Respond to guest inquiries, booking requests, and messages across Airbnb and other platforms within 5-10 minutes.
- Address guest concerns professionally, ensuring exceptional service and 5-star reviews.

Reservation & Calendar Management
- Manage bookings, cancellations, and schedule updates.
- Oversee check-in/check-out coordination, ensuring a seamless experience for guests.
- Monitor occupancy rates and optimize scheduling.

Property Listings & Optimization
- Create, update, and enhance property listings to maximize visibility and bookings.
- Regularly refresh photos, descriptions, and pricing strategies.

Operations & Task Coordination
- Schedule and coordinate with cleaners, maintenance teams, and vendors.
- Ensure all properties are well-maintained and guest-ready at all times.

Administrative & Reporting Support
- Maintain property management calendars and occupancy reports.
- Prepare weekly and monthly reports on bookings, revenue, and guest feedback.

Marketing & Promotion
- Assist in managing social media accounts and online marketing campaigns.
- Implement guest promotions, discounts, and loyalty strategies.

Qualifications & Requirements:
- Proven experience in Airbnb or short-term rental management is highly preferred.
- Strong written and verbal communication skills in English.
- Proficiency in property management platforms such as Airbnb, ---------- , VRBO.
- Familiarity with tools like Guesty, Hostaway, Trello, and PriceLabs (preferred).
- Excellent organizational, problem-solving, and time-management skills.
- Ability to work during USA Pacific Standard Time (PST) and adapt to flexible scheduling.
- Reliable internet connection and a computer suitable for remote work.

Additional Expectations:
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Quick response time to guest inquiries (within 5-10 minutes).
- Problem-solving skills to analyze guest issues and provide timely, effective solutions.
- Applicants will be tested to verify skills and accuracy.

How to Apply:
If you meet the qualifications and are eager to contribute to a fast-paced, growing Airbnb business, we invite you to apply.

???? To Apply, Please Send an Email to [Your Email Address] with the Subject Line: VA Application - [Your Name]

Include the following:
?? A brief introduction about yourself or your company.
?? Your resume or portfolio.
?? Details of your experience in Airbnb/short-term rental management.
?? Your availability and expected rate (hourly/monthly).

We look forward to welcoming the right candidate to our team and continuing to provide outstanding guest experiences.