Social Media & Lead Coordination, DMs

Position: Lead Coordinator & Social Media Engagement Specialist



Mane Commercial is looking for a highly organised and proactive tea ---------- mber to manage the flow of leads from social media into booked calls. This role sits between marketing and sales and ensures every enquiry is followed up, tracked, and guided through the pipeline.



Role Overview

You will be responsible for monitoring social media channels, responding to enquiries, coordinating with internal calendars, and ensuring that every potential client receives a timely response. The goal is to maximise booked calls, keep communication moving, and support the sales pipeline with clean, active leads.



Key Responsibilities

Social Media Monitoring and Response

• Monitor comments and messages across Facebook Pages, Facebook Groups, Instagram and TikTok

• Respond to enquiries, answer basic questions and guide prospects toward next steps

• Remove spam and keep conversations aligned with brand standards



Lead Management and Follow-Up

• Handle incoming enquiries from social channels and booking forms

• Follow up with prospects who have shown intent but haven’t booked a call

• Respond to text campaigns, emails and inbound replies within GoHighLevel

• Support leads through the process from first touch to booked call



Calendar Coordination

• Monitor and distribute bookings evenly across the sales team’s calendars

• Help Manage rescheduling and gaps to maximise day-by-day availability




Internal Communication and Reporting

• Update the team on booking status, lead activity and pipeline changes

• Coordinate with internal members when a query needs escalation

• Provide regular reporting on call volumes and outcomes



Ideal Experience

• Social media, Customer support, lead management or online community experience, Dms

• Familiarity with CRM GoHighLevel

• Comfortable with social media communication and inbox management

• Strong written communication and attention to detail

• Reliable internet and availability across required hours



What Success Looks Like

• Prompt responses across all channels

• Accurate booking management and next-step follow-through

• Clean communication loops between marketing, sales and operations

• Growth in booked calls and conversions from inbound enquiries