Senior Operations Manager

Senior Operations Manager
Remote – Philippines | AU Business Hours
Work Arrangement: Remote

Role Overview

We are seeking a Senior Operations Manager to take full ownership of day-to-day operations across multiple functions of the business. This role is responsible for turning strategy into execution, enforcing standards, building scalable systems, and ensuring teams deliver consistently.

Core Responsibilities:
-Operational Ownership
-Own end-to-end operations across sales, marketing, service delivery, and internal support functions
-Ensure smooth handovers, clear accountability, and consistent execution between teams

Process & Systems:
-Design, document, and enforce SOPs, workflows, and internal processes
-Identify inefficiencies and bottlenecks and implement permanent fixes
-Ensure processes are followed, not just documented

Performance & Accountability:
-Track and report key operational KPIs on a weekly basis
-Identify underperformance early and escalate when required
-Partner with team leads to resolve execution issues

Capacity & Planning:
-Monitor workloads, resourcing, and team capacity
-Identify hiring needs, role gaps, and operational inefficiencies
-Ensure delivery timelines and deadlines are consistently met

Reporting & Leadership Support:
-Provide clear, concise operational reporting to leadership
-Proactively surface risks, issues, and improvement opportunities
-Act as the execution layer between leadership and delivery teams

Requirements:
-Proven experience as an Operations Manager in a startup or small business
-Strong execution-focused, process-first mindset
-Comfortable enforcing standards and holding teams accountable
-Highly organized, structured, and detail-oriented
-Able to work independently in fast-moving environments
-Excellent written and verbal English
-Comfortable working remotely during AU business hours

***This Role Is Not for You If***
-You prefer strategy without execution
-You avoid difficult conversations or accountability
-You dislike documenting and enforcing processes
-You require constant direction to move forward