Customer service representative - lift&Revive Spa

We are looking for a night-owl who pays attention to detail! You will be the first point of contact for our clients at night, ensuring every lead is responded to promptly and professionally. You will manage inquiries, book appointments, and ensure our potential clients feel valued even outside of standard business hours.
Key Responsibilities:
•? ?Immediate Response: Respond to incoming leads and messages instantly via our communication channels.
•? ?CRM Management: Update client profiles, track leads, and manage appointments using our CRM software.
•? ?Communication: Maintain a professional and welcoming tone in all written and verbal interactions.
•? ?Punctuality: Log in on time for every shift and maintain high availability throughout the night.
Requirements (Must Haves):
•? ?100% Remote: You must have a quiet, dedicated workspace at home.
•? ?Stable Infrastructure: You must have a fast, reliable internet connection and a power setup that guarantees no outages (backup generator/UPS preferred).
•? ?Excellent English: You must have impeccable reading, speaking, and writing skills. Native or near-native fluency is required.
•? ?Shift Availability: Must be able to work Graveyard/Night Shifts consistently.
•? ?Tech Savvy: Ability to quickly learn and adapt to new software and CRM systems.
•? ?Reliability: Strict adherence to schedules; punctuality is non-negotiable.
•? ?Background Check: Must possess a valid government ID and be willing to submit to a background check.
Preferred Qualifications (Bonus):
•? ?Experience working in the Medspa or Aesthetics industry.
•? ?Familiarity with GoHighLevel (GHL) CRM software.
•? ?Experience in a high-volume, fast-paced sales or support environment.