Price Drop Concierge Operator (4 hrs/week)

Role Summary
Customers pay monthly for us to watch flight/hotel prices and tell them when booking odds are best. You operate the system end-to-end: intake ? tracker updates ? alerts ? logs ? weekly proof. This is SOP-driven, simple, repeatable, and built to become fully automated over time.

Schedule (5 hours/week total)

2 x 2.5-hour blocks per week (flexible timezone, must hit deadlines) If you are good will give you more hours which can lead to full time once the metrics an results have been achieved.

Weekly Responsibilities
A) Watchlist Intake (30–60 min/week)

Check new watchlist submissions (Formspree)

Validate details (route/hotel, dates/window, departure airport)

Add/update row in tracker (Google Sheet or Airtable)

Set status: Watching / Needs Clarification / Completed

Send “Watchlist Received” confirmation email using templates

B) Alerts Fulfillment (60–90 min/week)

Twice per week, review all items marked Watching

Check for meaningful price changes / strong booking windows

Send the correct alert email template

Log: alert date, price, notes, outcome (clicked/booked/unknown)

C) Weekly Proof Engine (45–60 min/week)

Pick the best 1–3 wins (real savings or notable drops)

Create a Proof Entry (screenshot or clean notes) + store in Proof Bank

Draft 1 short proof post (template-based) for the founder to publish

Update tracker with proof links

D) Metrics Snapshot (10–15 min/week)

Report: new watchlists, alerts sent, wins captured, cancellations/issues

Flag anything broken (forms, emails, tracker, links)

Escalate to Founder Only If…

Route/dates unclear and customer didn’t provide enough detail

Complex multi-city requests

Customer demands guarantees/refunds

Payment/plan mismatch (paid but tag not applied)

Angry customer emails

Tools We Use

Google Sheets or Airtable (tracker)

MailerLite or ConvertKit (email templates + tagging)

Formspree (intake form)

Stripe (plans/tags)

Notion or ClickUp (SOP dashboard)

What “Good” Looks Like

Every paid customer processed within 48 hours

Tracker is always accurate (no missing plan/status fields)

Alerts are useful, not spam

At least 1 proof item/week created and saved

Everything logged so we can automate and scale
Must help create white hat backlinks for SEO

Required Skills

Strong English writing (clear, polite, short)

Spreadsheet accuracy + attention to detail

Follows SOPs exactly and improves them over time

Reliable, consistent, calm

Comfortable with repetitive ops (this is a systems role)

Nice-to-Have

Travel booking / deal-hunting experience

Zapier or Make automation experience

Basic analytics familiarity (PostHog / GA4)

Standing Deliverable (Automation-First)

Weekly Automation Improvement (15 minutes within the 4 hours):

Identify one step to reduce manual work

Suggest or implement a micro-automation (with approval), e.g.:

Auto-add Form submissions to tracker

Auto-tag Stripe subscribers in email platform

Auto-send “Watchlist Received” email when tracker row is created

Auto-generate a weekly metrics summary

KPI You Own

0 unprocessed watchlists older than 48 hours

1 proof item/week minimum

Tracker accuracy (plan/status fields always filled)

To Apply (Answer These)

Your experience with spreadsheets + SOP-based work

Write a sample “price drop alert” email (5–7 sentences)

How would you systemize a repetitive task you notice?

What days/times can you work 2 x 2-hour blocks weekly?