Customer Service Shopify Dropshipping

About Us
We are a fast-growing ecommerce company running multiple fashion-focused Shopify dropshipping stores across Europe and USA With over $5M in revenue and 200 orders per day, we’re now expanding our team and looking for a committed Full-Time Customer Service Virtual Assistant who’s reliable, fast, and ready to grow with us long term.

Role Overview
We are hiring a full-time customer service agent to manage customer communication across our stores. You will be responsible for ensuring every customer receives a timely, professional, and helpful response, while handling order management, issue resolution, and coordination with our suppliers.

This is a long-term, stable role with daily work. We’re looking for someone who can fully commit, take ownership of customer satisfaction, and treat this as their main job.

Responsibilities

Respond to customer emails within 4 hours, 7 days a week
Handle order edits, tracking questions, cancellations, and refunds through Shopify
Communicate clearly and respectfully with customers
Apply company refund policies accurately (e.g. 15%, 30%, 50% partial refunds)
Keep all records up to date in Google Sheets
Coordinate with suppliers on order-related issues (delays, stock, shipping problems)
Follow SOPs, stay organised, and work independently

Requirements

Minimum 1 year of experience in customer service for a Shopify Dropshipping store in the fashion niche
Fluent in written English with strong grammar and a customer-first tone
Must be available full-time: 7 days a week
Approx. 40–70 hours per week. This is a high-commitment role for someone who wants stable daily work.
Must treat this as your primary job — no other jobs or side projects
Highly responsive and reliable — we expect proactive communication
Familiarity with Google Sheets; experience with Gorgias or similar tools is a plus
Strong attention to detail and willingness to follow instructions carefully
Able to problem-solve independently and escalate only when needed

How to Apply

Please include the hashtag #LongTermsVA at the end of your cover letter to confirm you’ve read the entire post.

Answer these questions in your application:

Do you have experience in customer service for Fashion dropshipping stores
Are you experienced with Reamaze or similar tools?
Can you work full-time (7 days/week)
Please share links to 2 Fashion Shopify stores you’ve worked with in a customer support role. (DOESNT MATTER IF ITS INACTIVE)
How fast do you typically respond when your manager sends you a message?
Also include your CV/resume and any examples of customer service work you’ve done (screenshots, templates, etc.). Optional: share links to your professional profiles or past online projects.

We are hiring immediately. Only serious applicants who can fully commit should apply.

Thankyou!