Short-Term Rental Virtual Assistant (Evening Shift, Guest Communication)

We are looking for a dependable and professional Virtual Assistant to manage guest communication and basic operations for short-term rental properties located in Panama.

This role focuses on evening and early night hours in Panama, covering the owner’s nighttime. During Panama daytime, the owner handles operations directly. You will be the main point of contact for guests during your shift, ensuring fast, calm, and professional communication at all times.

We currently manage 5 active listings, published across multiple platforms. All guest communication is centralized through Guesty Lite, so experience with channel managers or property management systems is a strong advantage.

This position is ideal for someone experienced in short-term rentals who understands guest expectations, knows how to prevent issues before they escalate, and communicates clearly and politely in English.

Key Responsibilities:
- Managing guest messages via Guesty Lite during assigned hours
- Responding to inquiries, requests, and minor issues in real time
- Supporting guest check-ins and check-outs during evening hours
- Coordinating or flagging cleaning-related or operational issues when needed
- Escalating urgent matters to the owner when required
- Maintaining a high-quality guest experience and a 5-star communication standard

This is a long-term position for the right candidate.

Skills Requirement (Select up to 3)
- Airbnb / Short-Term Rental Management
- Customer Service / Guest Communication
- Property Management Software (Guesty or similar PMS tools)

Please include in your application:
- Your experience with short-term rentals or Airbnb
- Any experience with Guesty or similar tools
- Your availability during Panama evening hours
- A short example of how you would respond to a frustrated guest