Business & Operations Manager (Digital Marketing Agency)

We are looking for a high-level Business & Operations Manager who thrives at the intersection of strategy, data, and people management. This isn’t just an administrative role; you will be the engine room of our agency, ensuring that our multi-segment digital marketing campaigns (Social, Search, and Paid) are performing at their peak.

You will be responsible for managing a talented team of specialists, translating complex data into actionable strategies, and maintaining a culture of accountability and excellence.

Key Responsibilities
Strategic Leadership: Oversee the day-to-day operations of our multi-segment agency, ensuring alignment between Facebook Ads, Google Ads, and Social Media Management teams.

Data-Driven Decision Making: Act as the "data translator." You will analyze reports from GA4, Google Tag Manager (GTM), and Microsoft Clarity to identify performance bottlenecks and growth opportunities.

Team Management & Mentorship: Lead, coach, and develop our internal team. You won't just manage tasks; you will teach tea ---------- mbers how to think like strategists.

Project Accountability: Own the project lifecycle. You will be responsible for ensuring all client deliverables are completed on time, meeting our high-quality standards.

Operational Optimization: Refine internal workflows to improve agency efficiency and profitability.

What We’re Looking For
The Multi-Segment Expert: You have a deep understanding of how Facebook Ads, Google Ads, and Organic Social work together to create a full-funnel marketing ecosystem.

The Data Analyst: You are proficient in GA4 and GTM. You don’t just look at numbers; you use tools like Microsoft Clarity to understand user behavior and guide the team on how to pivot based on those insights.

The Strategist: You can zoom out to see the "big picture" strategy for a client while also being able to zoom in to help a tea ---------- mber troubleshoot a specific campaign issue.

The Accountability Partner: You are firm but fair. You have a proven track record of holding tea ---------- mbers accountable to deadlines and KPIs without micromanaging.

Qualifications
5+ years of experience in a management or operations role within a digital marketing agency.

Proven experience managing teams across multiple digital disciplines (Paid Search, Paid Social, SEO/Content).

Advanced proficiency in GA4, GTM, and Microsoft Clarity.

Strong project management skills

Excellent communication skills with the ability to "teach" rather than just "tell."

Please read carefully before applying: We are seeking a dedicated leader to grow with us. This is a strictly full-time, exclusive position. * No Freelancers or Part-time employment: If you currently manage your own roster of freelance clients or run a separate agency that requires your time and attention, this is not the role for you.

100% Focus: We require your full professional focus to lead our team and manage our operations. We do not permit "side-hustles" or secondary client work that creates a conflict of interest or divides your bandwidth.

We are looking for a long-term partner who is fully invested in our agency’s success. If you are ready to commit your expertise to a single, high-growth environment, we encourage you to apply.