Experienced Email Dropshipping Customer Support

Who we are: We are a 7-figure stable dropshipping company with 50+ Shopify stores with a big team of 20+ amazing people. Our market covers Europe and North America

Department: CSR

Role: As a customer service representative within our team, you are the one that is going to help our customers with all there queries. As a customer service representative, you can quickly connect with the people in our team and you are prepared to help all our customers, without letting the business suffer from it.
Dropshipping is known for getting a lot of customer complaints. Therefore, it is important that you are very helpfull to our customers, and satisfy them just enough. As a full-time customer service representative, you are therefore not afraid of this challenge and you know exactly how to proceed.

Requirements (essential)
Happy working at tasks on your own, while still communicating with the other customer service representatives
*Minimal* 2 Years of experience as *dropshipping* CSR
You have experience with handling at least 100+ emails a day for a Shopify dropshipping fashion store (PLEASE ALSO MENTION THIS IN YOUR APPLICATION LETTER)
Experience with Shopify
Not afraid to ask questions
Be very helpful
Be available 5 days a week (20-hours) or 5-6 hours a day depending on ticket volume (the role will transition to fulltime if you meet our KPIs)
Happy working and communicating with and in our team :)

Responsibilities:
Taking care of all types of customer queries
You follow the rules of our customer service representative SOP
Be proactive and take initiative for the benefit of our team
Work together with other customer service representatives

Results
Respond to all customer queries within 6 hours
Collaborate with the existing CS Team
Achieve targeted KPI’s
Communicate with us on a daily basis to ensure everything goes right.

Training
In the 1-2 weeks of working together, we will provide training/help where you will learn all the in/outs of our customer service process.

Pay
BIWEEKLY PAY through Wise

HOW TO APPLY?
Send us your cover letter highlighting your experience and skills.

Hope to talk to you soon!