Customer support agent

Job Description:
We are looking to hire two Customer Support Agents to manage customer relations for our Shopify stores. This role focuses on handling customer inquiries, resolving order-related issues, and managing disputes to ensure a smooth and professional customer experience.

Responsibilities:

- Respond to customer inquiries via email using customer support tools

- Manage Shopify orders, including refunds, exchanges, cancellations, and delivery issues

- Handle chargebacks, disputes, and customer complaints

- Use customer support platforms such as Gorgias and Klaviyo to manage tickets and communication

- Maintain accurate records of customer interactions and resolutions

Requirements:

- Fluent in written and spoken English

- Minimum 1–2 years of experience in customer support

- Experience with Shopify, Gorgias, and Klaviyo

- Strong communication, problem-solving, and organizational skills

- Reliable, detail-oriented, and able to work independently