Customer Support VA & Manager

We are a collection of two international e-commerce watch brands seeking a Customer Support VA & Manager to take full ownership of our customer support operations.

This role starts hands-on but is designed to evolve into a management position, overseeing processes, systems, and additional support staff as the brand scales.

Requirements:
- Prior eCommerce Customer Service experience
- Experience with Zendesk is a must.
- Fluent level of English.
- Shopify experience (orders side)
- Interest in the watch industry is a plus.
- Ability to work independently and communicate between the team.
- Available 9am-5pm Philippines time Monday-Friday.


Key Responsibilities:
- Handling ---------- + email tickets per day.
- Liaise with suppliers, fulfillment partners, and internal teams when required
- Resolve customer issues calmly and professionally while protecting brand reputation
- Identify recurring issues and suggest process improvements
- Create, update, and optimise support SOPs, macros, and templates
- Deal with chargebacks & refunds.

This will be a full-time role starting immediately, with opportunity to grow as we expand bigger, and bonuses awarded if consistent good work.

Please apply with your experience, why you're the right one for the job, and how you handle many tickets per day.