Experienced Travel Manager

Please ONLY apply for this position if you have previous experience in the travel industry (ex cruise, resorts, flights) AND you are experienced in TravelJoy CRM. You also must have experience in the travel industry such as the cruise industry, tours or all inclusive resorts. Experience in the travel industry means much more than simply making hotel reservations in a past role. A GDS is not necessary in this role. If you’d like to be considered for this role, please email cover letter and pdf attachment of resume. Please be detailed on your resume regarding the required travel and technical skills.A 3 minute introduction video will be requested as well.

This position’s primary focus is creating an organized and supportive environment for our team and business specific to the travel industry. Impeccable accuracy and attention to detail are the absolute top priorities in this role.  You can easily communicate in an efficient and organized way, both in written and verbal communication. You MUST have experience maintaining accurate client info in a CRM or database.  We are looking for someone who goes beyond the script and does it well the first time without relying on AI.  You must have proven ability to self manage your priorities and follow up.

$10 per hour to start with an increase based on job performance. Your starting hour would be sometime between the time span 8:00 am to 1:00 pm eastern standard time. Actual set hours between during that time frame can be discussed however it must be the same set consistent 4 hour time block each day.
Duties and Responsibilities Include:

Invoicing: Reviewing and understanding supplier invoices, using info from those invoices to input into internal form submission which process formal client invoice on agency letterhead. Involves accounting calculations and verification.

Database Management: Inputting client biographical, financial and passport info consistently and accurately, adding client relationships, entering sales information and payment information. You must have an understanding of why the database must be correct and consistent at all times. Inaccurate entries are not acceptable. Preferred experience in TravelJoy.

Customer Support: Assisting with customer inquiries and providing support as needed. This may involve phoning, emailing or meeting with current clients or interviewing new prospects to determine needs.


Email Management: Assisting in managing and organizing email correspondence for CEO. Involves prioritizing emails for action, responding on your own, composing draft for review, sorting and filing emails. Ensuring accuracy, easy to follow in well written, well spaced, professional email communications.

Client Payments: Solid understanding PCI compliance and security.

Calendars and Scheduling: Maintaining schedules to keep track of final payment and trip deadlines. Ensuring CEO’s calendar up to date to accurately reflect Calendly availability for meeting requests by clients and others.

Excel Spreadsheets: Inputting and manipulation of data for quotes, rooming lists and pricing for groups. Ability to toggle back and forth between screens and programs.

Managing Social Media Accounts: This aspect is minimal and minor only. Assisting in managing and maintaining our social media presence including Facebook, Instagram, Tiktok, Linkedin, Youtube. This is nice to have but only when all other priorities are complete.

Additional Tasks: Supporting other daily tasks as assigned by CEO.